Return & Exchange Policy
Last updated: March 2025 · We want you to love what you wear. If something isn't right, we'll make it right.
Return Window
7 Days
Exchange Window
7 Days
Refund Timeline
5–7 Days
Free Exchange
Size Issues
Contents
Overview
At Tanbhaavan, we handpick every piece to ensure exceptional quality. However, we understand that sometimes things don't work out — a size that doesn't fit, or an item that arrives damaged. Our Return & Exchange Policy is designed to make the process simple and hassle-free.
You may request a return or exchange within 7 days of delivery for eligible items. Please read the conditions below carefully before initiating a request.
All return/exchange requests must be raised through our official channels — email or contact form — within the stipulated window. Requests raised after 7 days of delivery will not be entertained, except in cases of defective or incorrect items.
Eligibility Conditions
Eligible for Return
- Item received in a defective or damaged condition.
- Wrong item or wrong size delivered by us.
- Item significantly different from the product description or images.
- Manufacturing defects such as loose stitching, broken buttons, or colour bleeding.
- Item is unworn, unwashed, and unused.
- All original tags and packaging are intact.
- Return raised within 7 days of delivery date.
Not Eligible for Return
- Items that have been worn, washed, altered, or damaged after delivery.
- Items returned without original tags, packaging, or accessories.
- Sale, discounted, or final-sale items (unless defective).
- Custom-stitched or personalised items.
- Innerwear, lingerie, or intimate products for hygiene reasons.
- Items where return is requested due to a change of mind.
- Requests raised after 7 days of delivery.
Important: To raise any return or exchange request for a defective or wrong item, you must provide clear photos/video of the item, packaging, and delivery label at the time of reporting. Claims without supporting evidence may not be processed.
How to Initiate a Return
Raise a Request Within 7 Days
Email us at tanbhaavanoffical@gmail.com with your Order ID, the item(s) you wish to return, reason for return, and clear photos/video of the item and packaging.
Approval & Confirmation
Our team will review your request within 1–2 business days and send you a confirmation email with further instructions. Not all requests may be approved — eligibility will be assessed.
Pack & Ship the Item
Once approved, securely pack the item with all original tags and packaging. Ship it to the address provided in the confirmation email within 3 days of approval.
Quality Check on Receipt
Once we receive the item, our team will inspect it to ensure it meets return eligibility conditions. This takes 2–3 business days.
Refund or Exchange Processed
After successful QC, your refund will be processed within 5–7 business days, or your replacement item will be dispatched within 2–3 business days.
Exchange Policy
We offer exchanges for the following reasons within 7 days of delivery:
- Size exchange — if the delivered size doesn't fit as expected.
- Colour exchange — if the delivered colour is significantly different from what was ordered.
- Defective item — exchange for the same product in correct condition.
Size Exchange
- Subject to availability of the requested size.
- If the requested size is unavailable, a store credit or refund will be offered.
- Re-shipping of the exchanged item is free for the first exchange.
Colour / Style Exchange
- Only applicable if the delivered colour/style differs from order.
- Change of mind colour exchanges are not accepted.
- Difference in colour due to screen display is not grounds for exchange.
Tanbhaavan reserves the right to decline an exchange request if the item does not meet our return eligibility conditions upon receipt. A re-shipping fee may apply in such cases.
Refund Process
| Payment Method | Refund To | Timeline |
|---|---|---|
| UPI / Net Banking | Original account | 5–7 Business Days |
| Credit / Debit Card | Original card | 7–10 Business Days |
| Wallet (Paytm, etc.) | Original wallet | 3–5 Business Days |
| Cash on Delivery (COD) | Bank account (NEFT) | 7–10 Business Days |
| Store Credit | Tanbhaavan wallet | 1–2 Business Days |
- Refunds are initiated only after the returned item passes our quality check.
- For COD orders, you must provide your bank account details (account number and IFSC) to receive the refund via NEFT.
- Original shipping charges are non-refundable unless the return is due to our error.
- If you choose store credit, it is valid for 6 months from the date of issue.
Return Shipping
We Cover the Shipping
If the return is due to our error — wrong item, defective product, or item not matching description — we will arrange a pickup at no cost to you.
You Cover the Shipping
For size exchanges or other customer-initiated returns, the customer is responsible for shipping the item back safely and securely.
- Always use a trackable shipping method when sending items back. Tanbhaavan is not responsible for items lost in transit.
- Package items securely to prevent damage during return shipping.
- Include your Order ID and contact number inside the return package.
- Return shipping costs are not reimbursed for customer-initiated returns.
Timelines at a Glance
Return request window
Within 7 days of delivery
Request review & approval
1–2 Business Days
Ship item back after approval
Within 3 Days of Approval
Quality check after receipt
2–3 Business Days
Replacement dispatch
2–3 Business Days after QC
Refund to original payment method
5–10 Business Days after QC
Store credit issuance
1–2 Business Days after QC
Need Assistance?
We're here to make it right
Reach out to our support team and we'll guide you through the return or exchange process step by step.