Your Privacy, Our Commitment
Last updated: March 2025 · We believe in complete transparency about how we handle your data.
Contents
Overview
At Tanbhaavan, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or make a purchase from us.
By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services. This policy applies to all information collected through our website, mobile applications, and any related services.
The short version:
- We collect only the information needed to provide and improve our services.
- We never sell your personal data to third parties.
- You have full control over your data and can request deletion at any time.
- We use industry-standard security measures to protect your information.
Information We Collect
Information you provide directly:
- Full name, email address, phone number, and password when you create an account.
- Shipping address, billing address, city, and pincode when placing an order.
- Payment details — processed securely through our payment partners; we do not store full card numbers.
- Messages and queries submitted through our contact form.
- Product reviews, ratings, and any images you upload with reviews.
- Profile photo if you choose to upload one.
Information collected automatically:
- IP address, browser type, device type, and operating system.
- Pages visited, time spent on pages, and referring URLs.
- Clickstream data and navigation patterns within our website.
- Cookies and similar tracking technologies (see Cookies section).
- Purchase history and browsing behaviour on our platform.
What we do NOT collect:
- We do not collect Aadhaar, PAN, or any government ID numbers.
- We do not store complete credit/debit card numbers or CVV codes.
- We do not access your device's contacts, photos, or microphone.
How We Use Your Information
Order Fulfilment
- Processing and confirming your orders
- Arranging delivery and providing tracking
- Handling returns and exchanges
- Sending order-related notifications
Account Management
- Creating and maintaining your account
- Authenticating your identity
- Enabling wishlist and order history
- Password reset and security alerts
Communication
- Responding to your queries and complaints
- Sending promotional emails (with consent)
- Notifying you of policy changes
- WhatsApp updates if opted in
Improvement & Analytics
- Analysing browsing behaviour to improve UX
- Understanding popular products and trends
- Running A/B tests and feature experiments
- Preventing fraud and misuse
Data Security
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
- All data transmitted between your browser and our servers is encrypted using SSL/TLS (HTTPS).
- Passwords are hashed using industry-standard algorithms and are never stored in plain text.
- Payment information is processed through PCI-DSS compliant payment gateways.
- Access to your personal data within our organisation is restricted on a need-to-know basis.
- We regularly review our security practices and update them as required.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and to log out from your account after use, especially on shared devices. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
Your Rights
As a user of Tanbhaavan, you have the following rights regarding your personal data:
Right to Access
Request a copy of all personal data we hold about you.
Right to Correction
Ask us to update inaccurate or incomplete information.
Right to Deletion
Request erasure of your personal data from our systems.
Right to Portability
Receive your data in a portable, machine-readable format.
Right to Object
Opt out of marketing communications at any time.
Right to Withdraw
Withdraw consent for data processing where consent was given.
Children's Privacy
Our services are not directed to children under the age of 13 years. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
Upon notification, we will take prompt steps to delete such information from our records. We encourage parents to monitor their children's online activity and to use parental controls where available.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this page.
- Send a notification email to registered users for significant changes.
- Display a banner or notice on our website where appropriate.
Privacy Concerns?
Your data, your control
For any privacy-related requests, data deletion, or questions about this policy, reach out to us directly.